Platform Overview

Channels:

In the Channels section, users can onboard with WhatsApp Business API, manage their business profile, and use a specific number that cannot be used with the WhatsApp mobile app.

General Details:

The General Details section displays WhatsApp quality scores for the number, which start with green and decrease to yellow or red based on spam markings, as well as messaging limits, number status, and messages analytics

Templates:

Templates are pre-approved messages sent when the session window is closed, and they can include optional headers or footers, variables for personalization, and up to 10 buttons, including call-to-action and quick reply buttons

QR Code:

The QR Code section allows users to create dynamic QR codes, which can be edited later without changing the QR code itself, and the text entered in the QR code comes as an incoming message.

Conversation Automation:

Conversation Automation enables users to set commands and icebreakers for their WhatsApp API number

Billings: Users can see conversation billings category wise here.

Bot Builder

The Bot Builder section features a drag-and-drop UI for creating chatbots, including WhatsApp, Facebook, and Instagram, with various triggers, conditions, and options for users

Unified Team Inbox:

The UnifiedTeam Inbox allows multiple team members to access one WhatsApp number, reply to customers, and add chat notes that are not visible to customers but are for team members .

CRM:

The CRM section enables users to manage contacts, customers, or leads by creating custom fields, filtering and exporting contacts, and creating segments based on custom fields . Users can also create campaigns, including API, WhatsApp, messaging, or payment campaigns, and filter data based on custom fields to target specific contacts .

Automation Builder:

This allows users to create various automations with the option to connect various apps.

Ecommerce:

Ecommerce users can directly place orders via WhatsApp by connecting their WhatsApp and Shopify stores, allowing them to update inventory and check orders and carts .

WhatsApp Mini Apps:

WhatsApp mini apps, also known as WhatsApp native flows, can be created, allowing users to create a form that can be opened and filled inside WhatsApp, with conditional and dynamic options .

Chat Widget:

A chat widget can be created for your website

Rewards:

Stores, Customers and Transactions can be created to optimize reward system.

WhatsApp native payments:

Payment can be taken via Whatsapp by connecting different payment gateways.

Dynamic Experiences:

Dynamic experiences can be created, allowing users to create Dynamic images and send them to users via bots, automations, or campaigns.

Calendar Booking System:

A calendar booking system is available, allowing users to book appointments and get updates and reminders, with the option to approve, reject, cancel, or reschedule bookings, and add team members, connect to Zoom, and set event availability.