How to send New Order Notifications and Status Update Notifications For WooCommerce Via WhatsApp ?

1. Go to Automation Builder, select Webhook, and create a custom webhook.

2. Copy the webhook URL and go to the WooCommerce settings in your WordPress dashboard.

3. Add a new webhook with an appropriate name, set the state to active, and select the order updated topic.

4. Paste the webhook URL, select the appropriate API version, and save the webhook.

5. In Automation Builder, click on Capture Incoming Webhook and place a test order to receive the order details.

6. Add a basic router to handle different order statuses (on-hold, processing, and completed).

7. For each status, create a template message using CRM Send Template Message.

   • Include variables such as order status, customer name, and phone number in the template message.

8. Optionally, add a time delay after an order is completed and send a follow-up message asking for customer feedback.