How to create Canned Replies and send them via Inbox

To create a Canned Reply, follow these steps:

1. Go to the left-hand side menu and click on "Inbox."

2. Select "Canned Replies," then click on "Add New Canned Reply."

3. Choose the reply category (e.g., WhatsApp only).

4. Enter a title (e.g., "Support") and choose a message type (e.g., buttons).

5. Add a header (optional), body (compulsory), and footer (optional).

6. Add button labels (e.g., "CRM Automations" and "Inbox").

7. Optionally, save the reply as a custom field.

8. Add additional messages with different message types (e.g., text).

9. Click on "Save" to add the Canned Reply.

To use a Canned Reply in a live chat:

1. Click on the first option in the live chat window.

2. Select the Canned Reply title.

3. The messages will be sent automatically.