How To Send Tracking link To Customers In WhatsApp And Collect Feedback For Shopify Orders ?

1. A custom webhook is created in Shopify and its URL is copied.

2. In the automation builder, the incoming webhook is captured and the order status URL is extracted from the received data.

3. A template with a dynamic URL button is created in the WhatsApp official API to send tracking URLs to customers.

4. The variable part of the order status URL is extracted using the split text function.

5. A CRM template message is sent to customers with the tracking URL button.

6. A time delay of 10 days is added before sending another CRM template message to collect feedback from customers.