How To Send Products To Your Customers ?

Products can be sent to customers using a bot builder and a basic bot triggered by a menu option or a message match keyword.

Ways to Send Products

There are three ways to send products:

• Catalog Message

• Multi-Product Message

• Single Product Message

Sending a Catalog Message

To send a catalog message:

1. Add a catalog option in the ask a question block.

2. Enter the product SKU ID or retailer ID.

Sending a Single Product Message

To send a single product message:

1. Add an ask a question block.

2. Select the single product option.

3. Enter the catalog ID and product SKU ID.

Sending a Multi-Product Message

To send a multi-product message:

1. Add an ask a question block.

2. Select the multi-product message option.

3. Enter the catalog ID.

4. Create sections with product SKUs.

Searching for Products

Products can be searched from the catalog by category, name, or description. The first 30 results can be shown as a multi-product message.

• Create a bot field with the JSON sample provided in the video description or at the bottom.

• Use the search products action to fetch products based on the search criteria.

• Save the results in the bot field.

• Use the ask a question block and select the multi-product message option.

• Enter the catalog ID and select the bot field to map the product SKUs.

Creating a Search Function

A search function allows users to search products by:

• Name

• SKU

• Description

• Color

Procedure:

1. Save the search response to the search results bot field.

2. Ask the user a question.

3. Send a multi-product message with dynamic choices.

4. Copy the catalog ID and select the bot field to map the product SKU.

5. Products matching the search term will be shown to the user, who can then add them to the cart and place an order.

SAMPLE JSON: For Bot Field " Search Results " { "id": 1, "sku": "2203", "title": "iPhone 9", "description": "An apple mobile which is nothing like apple", "price": 549, "discountPercentage": 12.96, "rating": 4.69, "stock": 94, "brand": "Apple", "category": "smartphones", "thumbnail": "https://i.dummyjson.com/data/products...", "images": [ "https://i.dummyjson.com/data/products...", "https://i.dummyjson.com/data/products...", "https://i.dummyjson.com/data/products...", "https://i.dummyjson.com/data/products...", "https://i.dummyjson.com/data/products..." ] }