How To See Incoming Messages And Reply To User ?

Managing WhatsApp Messages in Team Inbox

• Viewing Messages and Chats:

  • Default view under the "Mine" tab shows chats assigned to you.

  • To view all contacts, select the "All" tab.

• Assigning Contacts:

  • Click a contact to assign it to yourself.

  • Assigned contacts are visible in the "Mine" tab.

• Replying to Users:

  • The user's WhatsApp name is displayed by default.

  • Type your message in the reply area and send.

• Handling Automations:

  • If a contact is assigned to an agent, automated replies and bot flows are disabled.

• Mark the chat as done when conversation is completed:

  • Click the three dots on a chat.

  • Select "Mark as done" to close the chat.

• Sending Template Messages:

  • After 24 hours without user interaction, use template messages.

  • Click "template", choose a pre-approved template, fill the required variables, and click "send".

• After Sending a Template Message:

  • Mark the as done to allow bot interactions based on keywords or flows.