How To Import Contacts And Send Bulk Messages To Users ?

Importing Contacts

1. Ensure the number column in your CSV has the country code without the plus sign, and no spaces or dashes. Format it as a custom number format.

2. Create custom fields for any additional columns in your CSV file.

3. Map the CSV headers to the appropriate system fields or custom fields during import.

Sending a Bulk Campaign

1. Create a new campaign and select your audience. You can choose all contacts or segment based on custom fields.

2. Choose the message channel. Options include pre-approved templates, regular, or bot templates.

3. Select or create a template. Personalize the message using custom fields.

4. Test the message before sending.

5. Set a time gap between multiple messages using the message flow option.

6. Optionally, save the user's replies to custom fields.

7. Click on the rocket icon to trigger the campaign.