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# How To Collect Address, Payment and Other Details From User After You Receive An Order ?

#### Setting Up an Automated Order Management System

1. **Create a WhatsApp Bot Flow for New Orders**
   * Design a bot flow in WhatsApp that activates as soon as a new order is placed.
2. **Collect all the details** required like address,payment method,etc.
3. Create custom order fields if necessary to store additional information.
4. For online payment , generate payment link and send it to user.
5. Trigger a seperate automation flow to send a thankyou message with order details when the payment is received.
6. Handle failed payments by sending reminders or providing alternative options.#

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