> For the complete documentation index, see [llms.txt](https://helpdocumentation.gitbook.io/user/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocumentation.gitbook.io/user/calendar-bookings/how-can-admin-approve-and-reject-bookings-via-whatsapp.md).

# How can admin approve and reject bookings via WhatsApp

In the appointment booking chatbot,

* **Add Template message**: Click on "add automation app", select "CRM", and choose "send template message" after a new booking is created.
* **Select Channel and Template**: Choose channel and a template including booking details. Make sure there are **"approve"** and **"reject"** buttons.
* **Map Variables**: Input the team member's WhatsApp number and map all variables under the button payload, adding "approve" or "reject", the booking ID, and WhatsApp number.
* **Automation Flow for Responses**: Create a new flow with hot keywords. Set the condition for incoming messages as "approve appointment" or "reject appointment".
* **Text Formatter**: Add a text formatter and select "split text". Enter the text as last button payload, separator and segment index.
* **Router Settings**: Include a basic router; set a filter for "approve". Select "native calendar update booking" and map booking ID with status "approved".
* **Send Approval Message**: Send a text confirmation to the user about the booking approval, using the mapped WhatsApp number.
* **Rejection Automation**: Similarly, configure the router filter for "reject", update booking status to "rejected", and send a message notifying the user.
* **Enable Workflow**: Save and enable this workflow. It will update booking status and notify users after team approval or rejection.

{% embed url="<https://youtu.be/XgDgbVJSR0Q?si=0MLaeX5oQzoTE7PV>" %}


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