> For the complete documentation index, see [llms.txt](https://helpdocumentation.gitbook.io/user/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocumentation.gitbook.io/user/automations-builder/how-to-send-whatsapp-message-to-customer-when-new-order-is-received-in-shopify.md).

# How to Send WhatsApp Message To Customer when New Order is Received in Shopify ?

To receive Shopify order notifications on WhatsApp, follow these steps:

1. **Create a Webhook in Automation Builder**
   * Go to Automation Builder and create a new webhook.
   * Choose a custom webhook trigger and give it a title.
2. **Add webhook in shopify**

* Go to **setting>Notifications**, scroll down, and click on **create webhook.**
* Set the event to **"Order Creation",** the format to **"JSON"**, and the url to **webhook url.**
* Select appropriate API Version and save the webhook.

3. **Capture Incoming Webhook Data**
   * In Automation Builder, click on "Capture Incoming Webhook" and then place an order from Shopify.
   * The data received from Shopify will be displayed in Automation Builder.
4. **Send whatsapp notification**

* Open your Automation Builder and add a CRM block to your workflow.
* Within the CRM block, choose the "Send Template Message" option.
* Select the template you wish to use for the order notification.
* Enter the recipient's WhatsApp number and define the body of the message by using the variables captured from the Shopify order data.
* Save your changes and make sure the workflow is enabled.

This setup will ensure that whenever a new order is placed on Shopify, a notification will be sent directly to the provided WhatsApp number, keeping you updated in real-time.

{% embed url="<https://www.youtube.com/watch?v=MqKH6ZTNSik>" %}


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