# How To Send Tracking link To Customers In WhatsApp And Collect Feedback For Shopify Orders ?

### Sending Tracking URLs and Collecting Feedback via WhatsApp for Shopify Orders

1. **Create a Custom Webhook in Shopify**
   * Navigate to your Shopify admin panel and create a custom webhook.
   * Once created, copy the webhook's URL.
2. **Configure the Automation Builder**

   * Utilize the automation builder to capture data from the incoming webhook.
   * Extract the order status URL from the webhook data.
   * Use the split text function to isolate the variable part of the URL. 

   **Create WhatsApp Message Template with Tracking URL**

   * In the WhatsApp API, design a template message incorporating a dynamic URL button for tracking.
   * **Send Tracking Information to Customers**
     * Dispatch the CRM template message through the WhatsApp API, ensuring customers receive their order tracking URL.
   * **Collect Customer Feedback**
     * Implement a time delay of 10 days in the automation workflow.
     * After the delay, send another CRM template message to gather feedback on their purchase experience.

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