Migration Stuck In Between Or Getting Permissions Error

When encountering a migration error, it's necessary to take specific steps to resolve the issue. It's important to understand that this error is often external, possibly stemming from Meta, and not directly caused by our services. To address this, follow the procedure below:

Step 1 - Delete the number from WhatsApp API

Please Note

• All existing messaging templates will be lost.

• Any verified status, such as the green tick, will also be removed.

Step 2 - Permanently Disable Existing Channel -

Navigate to your channel, click on the three dots menu, and select "Permanently disable channel."

Step 3 - Register the WhatsApp API Number