# Changelog

### May 2026

{% hint style="success" %}

#### Typing Indicator

The Typing Indicator feature allows the chatbot to display a typing status before sending a message on WhatsApp. This can be added anywhere inside the chatbot flow using the “Send Typing Indicator” action from Native Tools.\
\
Follow the guide below to learn how to configure and use this feature in your workflow.

[Typing Indicator](/user/bot-builder/typing-indicator.md)
{% endhint %}

{% hint style="success" %}

#### Session-Based Chat Filters Added

We’ve introduced new session-based chat filters to help you manage conversations more efficiently.

You can now quickly filter chats based on their session status:

* **Chats with Active Session** – View chats where the WhatsApp session is currently active.
* **Chats with No Active Session** – Easily identify chats where the session has expired or is inactive.

This feature helps teams prioritize responses, streamline follow-ups, and improve overall chat management.<br>

<img src="/files/7gjilPLrXM1msan89Jcm" alt="" data-size="original">
{% endhint %}

### March 2026

{% hint style="success" %}
**Lead Source module** is now live 🚀 Connect integrations and automate lead capture.&#x20;

Watch setup videos to get started. single place, ensuring faster and more efficient issue resolution.<br>

[Lead Source](/user/lead-source.md)
{% endhint %}

{% hint style="success" %}
The **New Support Ticket Panel** allows users to easily raise and manage support requests. With this updated panel, you can create tickets, track their status, and communicate with the support team from a single place, ensuring faster and more efficient issue resolution.

![](/files/bEIYjuNGZps91RH8cHeT)
{% endhint %}

{% hint style="success" %}
The issue you are encountering is due to recent updates made to the campaign security rules.

<img src="/files/wGBs6jU1SYf47PeVgCD0" alt="" data-size="original">

To resolve this, kindly follow the steps below:

1. Open the URL again.
2. Log in to the system manually.
3. Once logged in, proceed with sending the campaign.

Please note that the system now validates the IP address. If the IP address changes between the time of campaign creation and the time of campaign sending, the campaign may fail due to security validation.

If you continue to face this issue even after following the above steps, please let us know and we will be happy to assist you further.
{% endhint %}

### Feb 2026

{% hint style="success" %}
**Rocket Campaigns For WhatsApp**

[Overview and Enable Rocket Campaign](/user/crm-v2/campaigns/whatsapp-campaign/overview-and-enable-rocket-campaign.md)

[Overview and Enable Rocket Campaign](/user/crm-v2/campaigns/whatsapp-campaign/overview-and-enable-rocket-campaign.md)

&#x20;
{% endhint %}

{% hint style="success" %}
**Rocket Campaigns For WhatsApp**

[Overview and Enable Rocket Campaign](/user/crm-v2/campaigns/whatsapp-campaign/overview-and-enable-rocket-campaign.md)

[Overview and Enable Rocket Campaign](/user/crm-v2/campaigns/whatsapp-campaign/overview-and-enable-rocket-campaign.md)

&#x20;
{% endhint %}

{% hint style="success" %}
**Launch of Voice AI**

[Voice AI](/user/voice-ai.md)&#x20;
{% endhint %}

### Jan 2026

{% hint style="success" %}
**Tags In CRM And Inbox**

![](/files/AZ3CS3v19Kc2lnqoA8fv)

![](/files/bZ262HA59jvwJOA4fC3t)![](/files/DWJCoOql2dDIlucJpJqe)![](/files/mH6wNQsaUQkvEvxEmpN5)![](/files/HIpFLF0ID7oqhPSkhL3J)![](/files/QCjjwTZAUX1dTAHaU7Nt)![](/files/GqiGRGsmXR5SkGu2uEuo)![](/files/fk0aKD1AA0HZ3GrBLnBw)
{% endhint %}

{% hint style="success" %}
**Rocket Campaigns For WhatsApp**\
\
Use Multiple Channels and templates for sending WhatsApp Messages in a single campaign.\
\
Auto distribution of Receivers.
{% endhint %}

{% hint style="success" %}
**Schedule Messages in Inbox, CRM, Bots**

![](/files/x2g2B4wwaHgdsfvR1Bz8)/\
\
![](/files/1K2PcCOgm8mRTIniucXX)\
\
![](/files/PcZGOpnY44tWURPU1Ww7)\
\
![](/files/Jl6bTdgRjwo3iZT6LgiC)\
\
![](/files/glLDw0XQISH7feFWtEjS)<br>
{% endhint %}

{% hint style="success" %}
**Forward Messages in Inbox**
{% endhint %}

### 1 Dec 2025

{% hint style="success" %}
**CSV Import Option In Quick Contacts Now Supports Upto 1 Million / 10 Lakh Contacts**

\
![](/files/rcMzOTuKD1Gt5KTXh8BT)
{% endhint %}

{% hint style="success" %}
**Quick Contacts by copy paste - now supports upto 1 Lakh Contacts**

![](/files/CGeTIAnUZzLVCZBMD5vK)
{% endhint %}

### 29 Nov 2025

{% hint style="success" %}
**Launch of Role Based Dynamic Session Duration For Team Members**

![](/files/ZsDOlq0kAZXxnOovAz7y)
{% endhint %}

### 23 Nov 2025

{% hint style="success" %}
**Carousel Block In WhatsApp Bots**\
**Option available in Ask Question Block > Carousel**\
![](/files/EsiHEiXJydB4C1DMem7n)
{% endhint %}

### 21 Nov 2025

{% hint style="success" %}
**2FA can be set by a user account or team member**\
**Option available in Account Settings to enable / disable 2fa**

![](/files/HPUzZAPjOdO2mtTf0Va3)
{% endhint %}

### 18 Nov 2025

{% hint style="success" %}
**Multiple Departments can be created ( once Department addon is purchased )**

![](/files/kEIiQvFoGW5WCr0f37zD)
{% endhint %}

### 15 Nov 2025

{% hint style="success" %}
**WA Group APIs are Live**\
**Kindly refer WA Rules here -** [**https://developers.facebook.com/docs/whatsapp/cloud-api/groups/**](https://developers.facebook.com/docs/whatsapp/cloud-api/groups/)\
**API Doc Link -** [**https://documenter.getpostman.com/view/14215086/2sA3e2hAeY#3f81c8d7-0f4f-4b09-8153-336bc41f9d9f**](https://documenter.getpostman.com/view/14215086/2sA3e2hAeY#3f81c8d7-0f4f-4b09-8153-336bc41f9d9f)
{% endhint %}

{% hint style="success" %}
**OmniChannel Messaging API Live**\
Support All Channels Of Our Platform\
\
<https://documenter.getpostman.com/view/14215086/2sA3e2hAeY#68542319-10ea-4f65-8552-126da3085d20>
{% endhint %}

### 14th Nov 2025

{% hint style="success" %}
**Department Analytics Now also Shows Chats Closed in a Day by Agent as analytics.**
{% endhint %}

{% hint style="success" %}
**AI Smart Wait Now Supports Previous block buttons as well as normal text input**

if user will scroll up in the bot journey and click any button it will jump their or else if user will reply simple text it will go ahead.
{% endhint %}

{% hint style="success" %}
**Launch Of AI Dashboard to Create Trained AI Agents**

[AI Dashboard](/user/ai-dashboard.md)
{% endhint %}

### 7th Nov 2025

{% hint style="success" %}
**Launch of Vibe Bot Builder - Create Chatbots Using AI**&#x20;

[Create an Chatbot Using AI ( Vibe Bot Building ) ?](/user/bot-builder/whatsapp-chatbot/create-an-chatbot-using-ai-vibe-bot-building.md)&#x20;
{% endhint %}

{% hint style="success" %}
**New Features in Channel Manager**&#x20;

[Change Currency of your WhatsApp Channel](/user/messaging-channels/whatsapp-api/managing-your-whatsapp-api/change-currency-of-your-whatsapp-channel.md)&#x20;

[Transfer Channel Wallet Balance From one Channel to Another](/user/messaging-channels/whatsapp-api/managing-your-whatsapp-api/transfer-channel-wallet-balance-from-one-channel-to-another.md)&#x20;

[Withdraw Channel Balance to User Central Coin Balance](/user/messaging-channels/whatsapp-api/managing-your-whatsapp-api/withdraw-channel-balance-to-user-central-coin-balance.md)
{% endhint %}

### 1st Nov 2025

{% hint style="success" %}
**Launch of AI Template Builder**

[Create Templates via AI for WhatsApp](/user/messaging-channels/whatsapp-api/managing-your-whatsapp-api/creating-templates/create-templates-via-ai-for-whatsapp.md)
{% endhint %}

### 31 Oct 2025

{% hint style="success" %}
**3 New Docs Around WhatsApp Channels**

[How to use Toll Free Number in WhatsApp Template Call Now Button](/user/messaging-channels/whatsapp-api/managing-your-whatsapp-api/creating-templates/how-to-use-toll-free-number-in-whatsapp-template-call-now-button.md)\
\
[Send a Custom reference ID in the WhatsApp Send Message API and receive it in webhook data.](/user/messaging-channels/whatsapp-api/managing-your-whatsapp-api/send-a-custom-reference-id-in-the-whatsapp-send-message-api-and-receive-it-in-webhook-data..md)\
\
[Delete WhatsApp API Number](/user/messaging-channels/whatsapp-api/getting-started-with-whatsapp-api/delete-whatsapp-api-number.md)
{% endhint %}

### 29 Oct 2025

{% hint style="success" %}
**2 New Docs Around Mini Apps**

\
[Creating a Dynamic Dropdown Using API in Mini App](/user/whatsapp-mini-apps/creating-a-dynamic-dropdown-using-api-in-mini-app.md)

\
[Send WhatsApp Mini Apps / Native Flows Via Bot Builder](/user/whatsapp-mini-apps/send-whatsapp-mini-apps-native-flows-via-bot-builder.md)
{% endhint %}

{% hint style="success" %}
**Ability to export Conversations Billing Log Now possible via email ( usefull for millions of records )**&#x20;

![](/files/xTXIb3HjCCHWMcO9bA0y)
{% endhint %}

{% hint style="success" %}
**Alternate End point For Direct Meta API Response**

[Direct Meta Response With WA Message Id For Send Message API Call](/user/messaging-channels/whatsapp-api/managing-your-whatsapp-api/direct-meta-response-with-wa-message-id-for-send-message-api-call.md)
{% endhint %}

### 27 Oct 2025

{% hint style="success" %}
**Video tutorials of CRM V2**

[CRM V2](/user/crm-v2.md)
{% endhint %}

### 25 Oct 2025

{% hint style="success" %}
**Use of Regex to validate user replies**\
[Regex To Validate User Replies in a Chatbot Flow](/user/bot-builder/whatsapp-chatbot/regex-to-validate-user-replies-in-a-chatbot-flow.md)
{% endhint %}

### 26 Sept 2025

{% hint style="success" %}
**Launch Of RCS Channels For Indian Customers**
{% endhint %}

### 26 Sept 2025

{% hint style="success" %}
**Launch of AI Dashboard**\
Implement API Based Chatbots For Your Customers
{% endhint %}

### 26 Sept 2025

{% hint style="success" %}
**WhatsApp Miss Call To Bot**\
[**https://www.youtube.com/watch?v=dTtWvdoOxuQ**](https://www.youtube.com/watch?v=dTtWvdoOxuQ)
{% endhint %}

### 23 July 2025

{% hint style="success" %}
**Launch Of MM Lite API For WhatsApp**

As Per Meta Use Of MM Lite API To Send Marketing Messages Results in Higher Delivery % Of Messages.

![](/files/OOBop6GDrkpVqRrLzIze)
{% endhint %}

{% hint style="success" %}
**Auto Delete Template After a Campaign is Sent**

as requested by few users we have created an option where in the system will auto delete the template after sending the campaign

![](/files/5XXsKf58qRIhdeoIaj0K)
{% endhint %}

### 13 May 2025

{% hint style="success" %}
**New Android APK** For Voice Calls To Automations Builder \
\
App Link -\
<https://s3.eu-west-1.wasabisys.com/appcontent/callout.apk>

\
Flow Template Link - \
products/bot/flow/35677fa0c9267b276f3bdc949f5c69a5\
\
Video Tutorial -\
<https://www.youtube.com/watch?v=OrOCsWsV_SU>
{% endhint %}

### 24 April 2025

{% hint style="success" %}
**Manage Channel Queue**

Each Channel has a Single Messaging Queue, If you have incorrectly sent a large broadcast you can now clear the queue in between saving you money for the unsent msgs.

1. Fetch Current Messages in Queue
2. Clear Queue by Deleting All Messages from Queue
   {% endhint %}

<figure><img src="/files/XpguWC6cMoo5Lthw355M" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Filter Templates By Type And Status
{% endhint %}

<figure><img src="/files/MuXZ2IS3iTFH7CQvMEEK" alt=""><figcaption></figcaption></figure>

### 21 April 2025

{% hint style="success" %}
**Permissions Of CRM V2, Mini Apps, Widgets & more are now Separately Available**
{% endhint %}

<figure><img src="/files/6x7atnTjvIlpxS8TIIjN" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Create Contact / Super Fields / Support Tickets Across Platform**
{% endhint %}

<figure><img src="/files/mPf4FEvndL4diWFJRewf" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Now Create Super Fields ( Of CRM V2 ) And refresh them in bot builder**
{% endhint %}

<figure><img src="/files/wrikCpNvsJ8h2xS5i6nr" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/a4stVOMTMAiACALnCR8Q" alt=""><figcaption></figcaption></figure>

### 18 April 2025

{% hint style="success" %}
**Introducing New Chatbot Infrastructure Using Cache and Less DB Dependency.**
{% endhint %}

***Steps To Implement -***

1. Open your existing bot flows
2. Click on Version 2
3. Click on Save & Publish Workflow

***Major Changes in Bot Version 2***

1. New Draft and Published Bot Flows
2. Partial Bot Flows can be saved in Draft and Published at a later stage.
3. End Users Experience the Published Flows Only.

{% embed url="<https://www.youtube.com/watch?v=Z2wNeea60jA>" %}

**Ticketing Platform Update**

<https://helpdocumentation.gitbook.io/ticketing/changelog#id-18-april-2025>

### 11 April 2025

{% hint style="success" %}
For All Native Flows ( Mini Apps ) Created Via Our Platform\
Submissions are automatically stored and can be exported as csv.
{% endhint %}

<figure><img src="/files/pEXFdFPvpEwAiNFgfB6M" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Added a New WhatsApp Bot Trigger - Mini App Submission\
Trigger a chatbot as soon as a mini app is submitted by user \
Mini app can be sent via api, bulk campaigns, or other chatbots.
{% endhint %}

<figure><img src="/files/trWEKaxpJIMPq0qoeqFg" alt=""><figcaption></figcaption></figure>

### 9 April 2025

{% hint style="success" %}
Flow Versioning with Pin to Save Feature
{% endhint %}

Bot flows can have upto 10 versions,\
you can also pin some version and restore live bot to any pinned / old version.

<figure><img src="/files/LVr4REIHrgSyhU1YHXlE" alt=""><figcaption></figcaption></figure>

### 7 April 2025

{% hint style="success" %}
Inbox V2 - Auto focus Chat Input Text on contact change
{% endhint %}

<figure><img src="/files/g41mit5HcNifNN9nPMRi" alt=""><figcaption></figcaption></figure>

***

{% hint style="success" %}
Added Logs For CRM Webhooks ( Triggers )
{% endhint %}

<figure><img src="/files/3Il2egYbhxg7ifWkr71f" alt=""><figcaption></figcaption></figure>

***

{% hint style="success" %}

#### Added a New Block For Instagram Bots - Check if a User is Follower / Not&#x20;

{% endhint %}

<figure><img src="/files/w09wrjVxrgaY0hez9srx" alt=""><figcaption></figcaption></figure>


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