Changelog
Jan 2026
Tags In CRM And Inbox
Rocket Campaigns For WhatsApp Use Multiple Channels and templates for sending WhatsApp Messages in a single campaign. Auto distribution of Receivers.
Schedule Messages in Inbox, CRM, Bots
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Forward Messages in Inbox
1 Dec 2025
CSV Import Option In Quick Contacts Now Supports Upto 1 Million / 10 Lakh Contacts
Quick Contacts by copy paste - now supports upto 1 Lakh Contacts
29 Nov 2025
Launch of Role Based Dynamic Session Duration For Team Members
23 Nov 2025
Carousel Block In WhatsApp Bots
Option available in Ask Question Block > Carousel
21 Nov 2025
2FA can be set by a user account or team member Option available in Account Settings to enable / disable 2fa
18 Nov 2025
Multiple Departments can be created ( once Department addon is purchased )
15 Nov 2025
WA Group APIs are Live Kindly refer WA Rules here - https://developers.facebook.com/docs/whatsapp/cloud-api/groups/ API Doc Link - https://documenter.getpostman.com/view/14215086/2sA3e2hAeY#3f81c8d7-0f4f-4b09-8153-336bc41f9d9f
OmniChannel Messaging API Live Support All Channels Of Our Platform https://documenter.getpostman.com/view/14215086/2sA3e2hAeY#68542319-10ea-4f65-8552-126da3085d20
14th Nov 2025
Department Analytics Now also Shows Chats Closed in a Day by Agent as analytics.
AI Smart Wait Now Supports Previous block buttons as well as normal text input
if user will scroll up in the bot journey and click any button it will jump their or else if user will reply simple text it will go ahead.
Launch Of AI Dashboard to Create Trained AI Agents
7th Nov 2025
Launch of Vibe Bot Builder - Create Chatbots Using AI
1st Nov 2025
Launch of AI Template Builder
31 Oct 2025
29 Oct 2025
Ability to export Conversations Billing Log Now possible via email ( usefull for millions of records )
Alternate End point For Direct Meta API Response
Direct Meta Response With WA Message Id For Send Message API Call
27 Oct 2025
Video tutorials of CRM V2
25 Oct 2025
Use of Regex to validate user replies How to use Regex To Validate User Replies in a Chatbot Flow ?
26 Sept 2025
Launch Of RCS Channels For Indian Customers
26 Sept 2025
Launch of AI Dashboard Implement API Based Chatbots For Your Customers
26 Sept 2025
WhatsApp Miss Call To Bot https://www.youtube.com/watch?v=dTtWvdoOxuQ
23 July 2025
Launch Of MM Lite API For WhatsApp
As Per Meta Use Of MM Lite API To Send Marketing Messages Results in Higher Delivery % Of Messages.
Auto Delete Template After a Campaign is Sent
as requested by few users we have created an option where in the system will auto delete the template after sending the campaign
13 May 2025
New Android APK For Voice Calls To Automations Builder App Link - https://s3.eu-west-1.wasabisys.com/appcontent/callout.apk
Flow Template Link - products/bot/flow/35677fa0c9267b276f3bdc949f5c69a5 Video Tutorial - https://www.youtube.com/watch?v=OrOCsWsV_SU
24 April 2025
Manage Channel Queue
Each Channel has a Single Messaging Queue, If you have incorrectly sent a large broadcast you can now clear the queue in between saving you money for the unsent msgs.
Fetch Current Messages in Queue
Clear Queue by Deleting All Messages from Queue
Filter Templates By Type And Status
21 April 2025
Permissions Of CRM V2, Mini Apps, Widgets & more are now Separately Available
Create Contact / Super Fields / Support Tickets Across Platform
Now Create Super Fields ( Of CRM V2 ) And refresh them in bot builder
18 April 2025
Introducing New Chatbot Infrastructure Using Cache and Less DB Dependency.
Steps To Implement -
Open your existing bot flows
Click on Version 2
Click on Save & Publish Workflow
Major Changes in Bot Version 2
New Draft and Published Bot Flows
Partial Bot Flows can be saved in Draft and Published at a later stage.
End Users Experience the Published Flows Only.
Ticketing Platform Update
https://helpdocumentation.gitbook.io/ticketing/changelog#id-18-april-2025
11 April 2025
For All Native Flows ( Mini Apps ) Created Via Our Platform Submissions are automatically stored and can be exported as csv.
Added a New WhatsApp Bot Trigger - Mini App Submission Trigger a chatbot as soon as a mini app is submitted by user Mini app can be sent via api, bulk campaigns, or other chatbots.
9 April 2025
Flow Versioning with Pin to Save Feature
Bot flows can have upto 10 versions, you can also pin some version and restore live bot to any pinned / old version.
7 April 2025
Inbox V2 - Auto focus Chat Input Text on contact change
Added Logs For CRM Webhooks ( Triggers )
Last updated
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