How to Create a WhatsApp ChatBot ?

1. Start by Creating a New Bot Flow: Begin with clicking on "Create Bot Flow". Enter a meaningful name for your bot to proceed.

2. Choose a Trigger: Select an appropriate trigger for your bot flow. For instance, you can opt for a keyword-based trigger. Specify the necessary conditions that activate this trigger.

3. Building the Bot Flow:

   • Enhance your bot's interaction by adding nodes. Common nodes include:

     • Send Message: Ideal for sending out notifications or information. The bot sends a message and moves to the next action without awaiting a response.

     • Ask a Question: Utilize this to engage with users. Design interactive messages with buttons or dropdown lists. Capture responses in a custom field for future reference.

4. Enhancing Interaction:

   • Specify validation for incorrect inputs to ensure data quality.

   • Define how long the bot should wait for a user reply before proceeding.

5. Tailoring Responses:

   • For responses using buttons or lists, set up distinct nodes that correspond to each choice. This allows for a more organised flow and personalised interaction paths.

6. Assigning Chats and Following Up:

   • Assign chats to specific agents when needed.

   • Post-assignment, you have the freedom to ask further questions to gather more information.

7. Keeping the Session Open:

   • Use the "Stay in Session" node if you wish for users to continue interacting with the bot after completing the initial flow.

8. Saving Your Workflow:

   • Don’t forget to click on "Save Workflow" to apply your changes and activate the bot flow.

By following these steps, you will effectively set up a basic bot flow that caters to your specific interaction requirements.