How To Use AI Routers For Intent Detection ?

To set up an AI router, follow these steps:

  1. Add a trigger in the bot builder.

  2. Add an AI router block.

Manage Intents:

  1. Add various intents by providing an intent title and the corresponding root user.

  2. Create roots for each intent.

Handling Unrecognized Intents:

  1. If the AI router does not detect any intent, add a question block to ask the user to rephrase their question.

  2. If the user's intent is not matched, send a message informing them that the team will contact them and assign the chat to an agent.

Final Steps:

  1. Save and enable the bot to test the AI router.

You can copy the Bot Template from the given link:

/products/bot/flow/d389eeae6b861cee1e1b13000bbffbaf

Kindly add your dashboard url in front of above link.

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