Trigger a Bot Flow Via Inbound Webhook

The Inbound Webhook Trigger allows you to trigger a bot flow using external systems by sending data via API.

Steps to Configure

1. Create Bot Flow

1. Go to Chatbot → Create Bot Flow

2. Enter a Bot Flow name

3. Click on + icon → WhatsApp Chatbot

4. Select Inbound Webhook Trigger

2. Configure Trigger

1. Choose how the channel will be selected

2. Select the appropriate WhatsApp Channel

3. Add a Sample Payload (JSON)

Example:

{
  "chat_uid": "1234567890",
  "name": "John"
}

1. Select Chat Identifier / UID from the payload

2. Click on Create Webhook

3. Copy the generated Webhook URL

3. Test Webhook

1. Use tools like Postman

2. Send a POST request with the sample JSON

3. Verify that the webhook is accepted

4. Send Initial Message

1. Add a node → Send Message / CRM → Template Message

2. Select channel and template

3. Map required variables (e.g., phone number, name)

4. Run and save

Note: Template messages are required if the WhatsApp session is not active.

5. Add Smart Wait

1. Add Native Tools → Smart Wait

2. Set response type (e.g., single reply)

3. Define wait time (e.g., 100 hours)

4. Save configuration

6. Continue Flow

1. Add further steps like:

• Ask questions

• Send interactive messages

• Collect user data

This setup allows external systems to trigger bot flows and start user interactions seamlessly through API integration.