Working Hours Block
The Working Hours Block inside Native Tools allows you to control when your automation should run. This is especially useful for businesses that operate within specific support or sales hours.
Instead of responding to users 24/7, you can configure the bot to operate only during your business hours. This helps manage customer expectations and ensures your team responds during actual operational hours.
How to Use the Working Hours Block
Open your Chat Flow.
Click Add Node.
Go to Native Tools.
Select Working Hours.
Configure Working Hours Settings
1. Office Hours Define the exact time range when your business is active. For example: 9:00 AM to 5:00 PM.
You can also add multiple time slots. This is useful if your business has:
Lunch breaks
Split shifts
Different service windows
Example:
9:00 AM – 1:00 PM
2:00 PM – 7:00 PM
2. Time Zone Select the correct time zone for your business. For example, businesses operating in India should choose Asia/Kolkata. Setting the correct time zone ensures automation runs at the right time.
3. Working Days Choose the days when your business operates. For example:
Monday to Friday
Monday to Saturday
Weekends (if applicable)
If a user sends a message outside your working hours or on a non-working day, the system can automatically send a message informing them that the team will respond during the next working period.
Save the Configuration
After configuring the office hours, time zone, and working days, click Save.
The Working Hours Block helps you manage automation timing effectively while maintaining a structured and professional customer experience.
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