> For the complete documentation index, see [llms.txt](https://helpdocumentation.gitbook.io/user/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocumentation.gitbook.io/user/bot-builder/working-hours-block.md).

# Working Hours Block

The **Working Hours Block** inside **Native Tools** allows you to control when your automation should run. This is especially useful for businesses that operate within specific support or sales hours.

Instead of responding to users 24/7, you can configure the bot to operate only during your business hours. This helps manage customer expectations and ensures your team responds during actual operational hours.

#### How to Use the Working Hours Block

1. Open your **Chat Flow**.
2. Click **Add Node**.
3. Go to **Native Tools**.
4. Select **Working Hours**.

#### Configure Working Hours Settings

**1. Office Hours**\
Define the exact time range when your business is active.\
For example: **9:00 AM to 5:00 PM**.

You can also add **multiple time slots**. This is useful if your business has:

* Lunch breaks
* Split shifts
* Different service windows

Example:

* 9:00 AM – 1:00 PM
* 2:00 PM – 7:00 PM

**2. Time Zone**\
Select the correct time zone for your business.\
For example, businesses operating in India should choose **Asia/Kolkata**.\
Setting the correct time zone ensures automation runs at the right time.

**3. Working Days**\
Choose the days when your business operates.\
For example:

* Monday to Friday
* Monday to Saturday
* Weekends (if applicable)

If a user sends a message outside your working hours or on a non-working day, the system can automatically send a message informing them that the team will respond during the next working period.

#### Save the Configuration

After configuring the office hours, time zone, and working days, click **Save**.

The **Working Hours Block** helps you manage automation timing effectively while maintaining a structured and professional customer experience.

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