> For the complete documentation index, see [llms.txt](https://helpdocumentation.gitbook.io/user/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocumentation.gitbook.io/user/bot-builder/whatsapp-chatbot/create-a-whatsapp-chat-bot.md).

# Create a WhatsApp Chat Bot ?

Follow these steps to create a simple WhatsApp chatbot flow.

#### Step 1: Create Bot Flow

1. Click **Create Bot Flow**.
2. Enter a **Flow Name** (e.g., Digital Agency).

#### Step 2: Set Trigger

3. Select **WhatsApp Chatbot** trigger.
4. Choose **Hot Keywords**.
5. Select the **Channel**.
6. Add a keyword such as **start, hi, or hello**.
7. Click **Save**.

#### Step 3: Send Welcome Message

8. Add a **Send Message** block.
9. Select **Text Message**.
10. Enter a welcome message (e.g., “Hello, welcome to our agency”).
11. Click **Save Message**.

#### Step 4: Create Menu Options

12. Add **Ask a Question** block.
13. Select **Interactive Message**.
14. Write a question for the user.
15. Add **Buttons** such as:

* Contact Sales Team
* Contact Support Team
* See Demo

16. Save the user response in a **Super Field**.
17. Add a **Validation Message** for incorrect responses.
18. Set **Response Time** and click **Save Question**.

#### Step 5: Configure Actions for Each Option

**Contact Sales Team**

* Assign chat to a **Sales Agent**.
* Add **Stay Session** block.

**Contact Support Team**

* Ask another question (e.g., issue type).
* Use **List Options** such as Technical Issue, Billing Issue, Account Access, Other Query.
* Assign chat to a **Support Agent**.

**See Demo**

* Send a message asking for project details.
* Ask the user to **upload a reference image**.
* Set **Expected Answer Type = Image**.
* Assign chat to a **Sales Agent**.
* Add **Stay Session** block.

#### Final Step

19. Save and enable the workflow.

This chatbot automatically greets users, provides menu options, collects information, and assigns conversations to the appropriate team.

{% embed url="<https://youtu.be/3Pulo5dPE_o?si=8UJs7qhqbXa8igLq>" %}


---

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