Create a WhatsApp Chat Bot ?

Follow these steps to create a simple WhatsApp chatbot flow.

Step 1: Create Bot Flow

1. Click Create Bot Flow.

2. Enter a Flow Name (e.g., Digital Agency).

Step 2: Set Trigger

1. Select WhatsApp Chatbot trigger.

2. Choose Hot Keywords.

3. Select the Channel.

4. Add a keyword such as start, hi, or hello.

5. Click Save.

Step 3: Send Welcome Message

1. Add a Send Message block.

2. Select Text Message.

3. Enter a welcome message (e.g., “Hello, welcome to our agency”).

4. Click Save Message.

Step 4: Create Menu Options

1. Add Ask a Question block.

2. Select Interactive Message.

3. Write a question for the user.

4. Add Buttons such as:

• Contact Sales Team

• Contact Support Team

• See Demo

1. Save the user response in a Super Field.

2. Add a Validation Message for incorrect responses.

3. Set Response Time and click Save Question.

Step 5: Configure Actions for Each Option

Contact Sales Team

• Assign chat to a Sales Agent.

• Add Stay Session block.

Contact Support Team

• Ask another question (e.g., issue type).

• Use List Options such as Technical Issue, Billing Issue, Account Access, Other Query.

• Assign chat to a Support Agent.

See Demo

• Send a message asking for project details.

• Ask the user to upload a reference image.

• Set Expected Answer Type = Image.

• Assign chat to a Sales Agent.

• Add Stay Session block.

Final Step

1. Save and enable the workflow.

This chatbot automatically greets users, provides menu options, collects information, and assigns conversations to the appropriate team.