External API Integration in Bot Flow

This feature allows you to connect an external API and fetch real-time data inside your WhatsApp chatbot.

Steps:

1. Go to Chatbot and click on Create Bot Flow

2. Enter Bot Flow name

3. Add a Trigger (Keyword) and select channel

4. Add Ask Question block to collect user name

5. Add another question to collect Phone Number / Booking ID

6. Send a message like “Please wait while we fetch details”

7. Add a node → Automation App → External API Call

8. Select request type (GET/POST)

9. Enter API URL

10. Add Headers (e.g., Content-Type: application/json)

11. Select Body Type (JSON) and add request body

12. Run and save API configuration

13. Map API response variables

14. Add Interactive Message to confirm booking (Confirm/Cancel)

15. Save and Enable Bot Flow

This setup helps fetch and display real-time data from external systems directly in your chatbot.