External API Integration in Bot Flow

This feature allows you to connect an external API and fetch real-time data inside your WhatsApp chatbot.

Steps:

  1. Go to Chatbot and click on Create Bot Flow

  2. Enter Bot Flow name

  3. Add a Trigger (Keyword) and select channel

  4. Add Ask Question block to collect user name

  5. Add another question to collect Phone Number / Booking ID

  6. Send a message like “Please wait while we fetch details”

  7. Add a node → Automation App → External API Call

  8. Select request type (GET/POST)

  9. Enter API URL

  10. Add Headers (e.g., Content-Type: application/json)

  11. Select Body Type (JSON) and add request body

  12. Run and save API configuration

  13. Map API response variables

  14. Add Interactive Message to confirm booking (Confirm/Cancel)

  15. Save and Enable Bot Flow

This setup helps fetch and display real-time data from external systems directly in your chatbot.

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