> For the complete documentation index, see [llms.txt](https://helpdocumentation.gitbook.io/user/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocumentation.gitbook.io/user/bot-builder/whatsapp-chatbot/external-api-integration-in-bot-flow.md).

# External API Integration in Bot Flow

This feature allows you to connect an external API and fetch real-time data inside your WhatsApp chatbot.

#### Steps:

1. Go to **Chatbot** and click on **Create Bot Flow**
2. Enter **Bot Flow name**
3. Add a **Trigger** (Keyword) and select channel
4. Add **Ask Question** block to collect user name
5. Add another question to collect **Phone Number / Booking ID**
6. Send a message like “Please wait while we fetch details”
7. Add a node → **Automation App → External API Call**
8. Select request type (**GET/POST**)
9. Enter **API URL**
10. Add **Headers** (e.g., Content-Type: application/json)
11. Select **Body Type (JSON)** and add request body
12. Run and save API configuration
13. Map API response variables
14. Add **Interactive Message** to confirm booking (Confirm/Cancel)
15. Save and **Enable Bot Flow**

This setup helps fetch and display real-time data from external systems directly in your chatbot.

{% embed url="<https://youtu.be/-aVZEBNUDUw?si=yILmsd5KbW_pZz-n>" %}


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