Pause Automation Block

The Pause Automation Block is used to temporarily stop the automation flow. It does not end the flow and does not wait for user input. Instead, it simply pauses the system from executing the next step in the automation.

When this block is triggered, the automation stops moving forward. The next message or action will not be executed until the automation is resumed.

How to Use the Pause Automation Block

1. Open your Chat Flow.

2. Click Add Node.

3. Go to Native Tools.

4. Select Pause Automation.

Once added, the automation will stop executing any further steps after this block.

Why Use the Pause Automation Block

This block is useful in situations where you want to temporarily stop automated actions without deleting or modifying the entire flow.

Common scenarios include:

• When a human agent takes over the conversation

• When manual approval is required

• When payment verification is pending

• When you want to temporarily stop automated follow-ups

Difference Between Pause Automation and Smart Wait

• Pause Automation stops the system execution entirely and prevents the flow from continuing.

• Smart Wait pauses the flow while waiting for the user’s input before proceeding.

Use Cases

You can use the Pause Automation Block when:

• Human intervention is required

• Sensitive conversations are taking place

• You do not want automated messages to interfere

• You need temporary control over the automation flow

The Pause Automation Block acts as a control switch that helps protect the user experience while allowing manual handling when needed.