Smart Wait Block

The Smart Wait Block helps your bot create more natural and human-like conversations. Instead of sending multiple messages continuously, this block pauses the flow and waits for the user’s input before proceeding.

This prevents the automation from feeling robotic and allows the conversation to progress based on the user's response.

How to Use the Smart Wait Block

1. Open your Chat Flow.

2. Click Add Node.

3. Go to Native Tools.

4. Select Smart Wait.

Configure the Smart Wait Settings

1. Exit Keywords Define keywords that allow users to exit the waiting state manually. For example: cancel, stop, exit. If the user sends any of these keywords, the bot will immediately exit the Smart Wait block and move to the defined exit path.

2. Answer Type Choose how the bot should accept responses:

• Single Reply – Accepts one response.

• Multiple Reply – Allows multiple responses from the user.

3. Save Response You can store the user's reply in a Super Field or B Field that you created earlier. If the field does not exist, you can create a new one directly from the field manager.

4. Expected Answer Type (Validation) Define what type of response the bot should accept. For example:

• Text

• Image

• Other supported message formats

5. Retry Message If the user provides an invalid response, this message will be sent. Example: “Please enter a valid reply.”

6. Validation Attempts Set how many times the user can retry before the flow moves forward.

7. Response Waiting Time Define how long the system should wait for the user's reply. You can configure the time in minutes or hours, depending on your requirement.

Save the Configuration

After configuring the settings, click Save.

The Smart Wait Block acts as a conversation control system, ensuring that the bot waits for valid user input and maintains a smooth and natural chat experience.