Types Of Triggers

A Trigger is the starting point of your chatbot. It defines when the automation should begin.

1. User Message Triggers

• New Message Received – Starts when any message is received (best for welcome or default replies).

• Message Match Keywords – Starts when a specific keyword is matched (best for intent-based routing).

• Hot Keyword – Priority trigger that overrides normal flows (best for urgent or high-value leads).

2. External & Campaign Triggers

• Inbound Webhook – Triggered by external systems (CRM, backend, APIs).

• Click to WhatsApp Ad – Starts when users come from Meta ads (used for campaign tracking).

3. System & Event Triggers

• Payment Received – After successful payment (order confirmation).

• Payment Failed – When payment fails (retry or recovery flow).

• Mini App Submission – After mini app form submission.

• Missed Call Received – Triggered by missed call campaigns.

• New Order Received – When a new e-commerce order is placed.

• Order Updated – When order status changes (shipped, delivered, etc.).

Choosing the right trigger ensures clean routing, proper tracking, and structured automation.