How to set webhook and send msg from automation builder once a ticket is created / scanned ?

Step 1: Set Up Webhook in Automation Builder

1. Go to the Automation Builder.

2. Click on Webhook.

3. Give your webhook a name.

4. Click Generate to create a new webhook URL.

5. Copy the Webhook URL.

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Step 2: Configure Webhook in the Event Platform

1. Go to the Event section and click on the View (eye icon) of the event.

2. Paste the webhook URL in the relevant webhook field.

3. Click Save.

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Step 3: Capture Incoming Webhook Data

1. Return to the Automation Builder.

2. Click on Capture Incoming Webhook.

3. Go back to the Event section and create a new ticket (you can use dummy data).

4. Adjust fields like Yes/No for food areas (e.g., restrict dinner if not included).

5. Click Create to generate the ticket.

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Step 4: Save Captured Data

1. Back in the Automation Builder, click Show Received Data.

2. Review the data, then click Save.

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Step 5: Set Up Automation Logic

1. Add a Basic Router node.

2. Label it (e.g., "Ticket Created").

3. Set up a Filter to trigger when the ticket is created or the QR code is generated.

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Step 6: Send WhatsApp Message

1. Under the Add Automation App, choose the CRM section.

2. Select Send Template Message.

3. Wait a few seconds for the templates to load.

4. Choose your WhatsApp channel and the pre-approved template (e.g., "Ticket Created").

5. Map the variables:

• WhatsApp number (from the webhook data).

• QR Code image (from the webhook data).

• Visitor Name (from the webhook data).

• Event Name (enter manually, e.g., "ABC").

1. Click Save.

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🎉 Done!

Now, every time a new ticket is generated, the customer will automatically receive a WhatsApp message with their details and QR code.

Bot Flow Template

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