How to create ticket via Whatsapp bot ?

Step 1: Create a New WhatsApp Chatbot

1. Click the ➕ Plus icon and select WhatsApp Chatbot.

2. Choose the appropriate version of the chatbot.

3. In the Incoming Message field, type your trigger message (e.g., demo bot).

4. Click Save.

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Step 2: Collect User Information

1. Add a Question Block to ask for the Name.

   • Save the response to a Custom Field (e.g., customer_name).

   • Click Save.

2. Add another Question Block to ask for the Email ID.

   • Save this response to another Custom Field (e.g., customer_email).

   • Click Save.

3. Add a new Question Block with Interactive Buttons.

   • Example options: B2B, Retail, Reseller.

   • Ask: “Kindly select a category”.

   • Save the selection to a Custom Field (e.g., business_category).

   • Click Save.

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Step 4: Create a Ticket & Generate QR

1. Add an Automation App Block.

2. Search and select the "Tickets" app.

3. Choose the "Create New QR" action.

4. Create a new authentication by entering your ID & Password.

Fill in the required fields:

• Event ID: Go to the Event Section, copy your Event ID, and paste it here.

• Name: Map from the saved custom field (customer_name).

• WhatsApp Number: Map from user input.

• Email: Map from the saved custom field (customer_email).

• Custom Field 1: Map from the selected Business Category.

1. Click Save.

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Step 5: Send the QR Code via WhatsApp

1. Add a Send Message Block with Image.

2. In the image field, click to select the QR image from the previous step.

3. Cut and paste the image URL into the field manually (for now).

   • (Note: Direct mapping option will be added soon.)

4. Add a message (optional) like “Here is your entry ticket with QR code.”

5. Click Save.

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Step 6: Finalize the Workflow

1. Save the entire chatbot workflow.

2. Done! ✅

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🎉 Result:

Whenever a customer sends the trigger message (demo bot):

• The bot will collect their Name, Email, and Business Category.

• A ticket will be created, and a QR code will be generated.

• The QR code will be sent back to the customer on WhatsApp.

Bot Flow Template

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