How to create ticket via automations builder ?

Step 1: Capture Data via Webhook

  1. In the Automations Builder, set up a Webhook block.

  2. Paste your Webhook URL and click Save.

    • This URL will receive data (like name, number, email) when a trigger occurs (e.g., form submission, chatbot response, etc.).

Step 2: Add Ticket Creation App

  1. Add an App Block and select the Tickets app.

  2. Choose the action "Create New QR".

  3. Select an existing authentication or create a new one by entering your ID and Password.

Step 3: Map Required Fields

  1. Go to the Event Section, copy your Event ID, and paste it into the Event ID field.

  2. Map the remaining required fields from the captured webhook data:

    • Name

    • WhatsApp Number

    • Email

  3. Click Run and Save.

  4. Wait for a Success Message indicating the ticket (and QR code) was generated.

Step 4: Send Ticket via WhatsApp

  1. Add another block: CRM → Send Template Message.

  2. Choose the appropriate WhatsApp Channel.

  3. Select your pre-approved template (e.g., "Ticket Confirmation").

  4. Map the Template Variables:

  • Header Variable (Image): Map the QR Code URL from the previous app step.

  • Body Variable 1: Map Name.

  • Body Variable 2: Type the Event Name manually (e.g., "XYZ").

  1. Click Run and Save.

Step 5: Finalize the Workflow

  1. Click Save Workflow to activate the automation.

🎉 Done!

Now, whenever data is sent to your webhook, the automation:

  • Creates a ticket with QR code.

  • Sends the ticket via WhatsApp using a template message.

Bot Flow Template

/products/bot/flow/bd6b14131dc0655422339150a7d43aeb
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