How to create ticket via Make ?

Step 1: Install the Ticketing Platform App

1. Open this link https://tinyurl.com/ticketingplatform-make

2. Click Install to add the Ticketing Platform App to your Make account.

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Step 2: Set Up the Scenario in Make

1. Go to your Make dashboard and create a new scenario.

2. Add a Webhook module (if you haven't already).

   • This module will capture incoming data like name, WhatsApp number, etc.

   • Use sample data to test and configure mapping.

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Step 3: Add the Ticketing Module

1. Click the plus (+) icon to add another module.

2. Search for and select the Ticketing Platform app.

3. Choose the action "Create New Ticket".

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Step 4: Configure the Ticket Module

1. Go to the Events page on your ticketing dashboard.

2. Copy the Event ID and paste it into the Event ID field in Make.

3. Map the following fields using the webhook data:

• Name → from webhook field (e.g., user_name)

• WhatsApp Number → from webhook field (e.g., user_phone)

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Step 5: Test the Module

1. Click Run Once to test the scenario.

2. On successful execution:

• A QR ticket will be generated.

• You will get a link to the QR code image in the response.

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🎉 Done!

You've now successfully automated ticket creation via Make, using data captured through webhook.

You can now:

• Send the QR image via WhatsApp or email

• Trigger reminders, event info, or thank-you messages