How to create ticket via Instagram bot ?

✅ Step-by-Step Instructions

Step 1: Create an Instagram Chatbot Workflow

1. Go to the Bot Builder section.

2. Click on Create Workflow.

3. Select Instagram Chatbot and choose Hot Keyword.

4. Select the appropriate channel and version.

5. Enter the trigger keyword (e.g., free ticket) and click Save.

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Step 2: Collect Customer Details

1. Add an Ask Question Block to collect Name.

   • Save the response to a Custom Field (e.g., user_name).

2. Add another Ask Question Block to collect Mobile Number.

   • Save to a Custom Field (e.g., user_mobile).

3. Add a third Ask Question Block to collect Email ID.

   • Save to a Custom Field (e.g., user_email).

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Step 3: Ask Users to Follow You on Instagram

1. Add an Ask Question Block with Interactive Button.

   • Message: "Get free entry by following us on Instagram!"

   • Add a Button: "I’ve Followed"

   • Paste your Instagram Profile Link above or within the message.

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Step 4: Check if the User Follows You

1. Add a Check Follower Status Block.

   • This block will detect whether the user is following your Instagram page.

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Step 5A: If the User Is a Follower – Create and Send Ticket

1. Add an Automation App Block.

2. Select the Tickets App → Create New QR.

3. Choose or add a new Authentication (enter your ID & Password).

Fill in the required fields:

• Event ID: Go to Event Section, copy the Event ID, and paste here.

• Name: Map from the user_name custom field.

• WhatsApp Number: Map from user_mobile.

• Email: Map from user_email.

1. Click Run and Save once the QR is successfully generated.

2. Add a Send Message Block with Image:

• Use a Custom Instagram Template.

• Header Type: Image → Map the QR Code.

• Title: “🎟 Your QR Ticket”

• Subtitle: “Show this QR code at the entry”

1. Click Save.

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Step 5B: If the User Has NOT Followed You

1. Add a Go To Block.

   • Redirect the user back to Step 3 (where they are prompted to follow your Instagram).

   • This creates a loop until they follow you.

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Step 6: Save and Activate the Workflow

1. Click Save Workflow to publish it.

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🎉 Result:

When a user sends the trigger message:

• They provide name, mobile number, and email.

• They are asked to follow you on Instagram.

• If they follow you ✅ → they get a free QR ticket in DM.

• If not ❌ → they’re redirected to follow you again.

Bot Flow Template

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