Order Status Utility Template

• Go to Channels → Template Manager and click Create Template.

• Enter the template name, select the language, choose Category = Utility, and click Next.

• Select Template Type = Order Status.

• Add the message body with variables such as:

  • Customer Name

  • Order Number

  • Product Name

  • ETA (Estimated Delivery Time)

• ⚠️ Make sure a variable is not placed at the end of a sentence — always add text after it.

• Provide example values for all variables.

• (Optional) Add a footer if needed.

• Review the template and click Save & Apply / Submit Template for approval.