Channel Section Overview

• The Channels section is where you can onboard and manage communication channels like WhatsApp Business API, Instagram, and Facebook from one dashboard.

• WhatsApp numbers added here are API-based and cannot be used on the WhatsApp mobile app.

• Each channel card shows quick details like connection status, balance, quality score, messaging limits, and number health.

• From the three-dot menu, you can access options like Copy Channel ID, Send Test Message, Bulk Actions, and Clone Templates.

• The General Details section shows important info such as Quality Rating, Messaging Limit, Number Status, and 2FA status — quality may drop if users report messages as spam.

• Clicking the WhatsApp icon opens advanced options like:

  • Business Profile to manage display details

  • QR Codes to generate chat links with predefined messages

  • Generate OTP for onboarding or verification

  • Business Verification to unlock higher limits

  • Two-Factor Authentication for extra security

  • WA Manager for advanced Meta settings

  • Deregister Number to remove the number from API

• Additional tools include Webhook setup, Template Manager, Activity Logs, Billing Logs, Bots, Integrations, and Wallet Logs.

• Instagram and Facebook channels also show connection status, follower count, and media stats.

• Overall, the Channels section helps you connect, monitor, and automate all messaging platforms from one place.