Create Commands Or Menu For End Users For WhatsApp API

• Go to Channels → WhatsApp → WA Manager to open WhatsApp Manager for your number.

• Navigate to Phone Numbers → Settings → Automations → Commands.

• Click Edit to create or manage commands (predefined menu keywords).

• Add a Command name (max 32 characters) and a Hint/Description (max 256 characters).

• You can create up to 30 commands which users can see by typing / (forward slash) during chat.

• Click Save after adding the required commands.

• Go to your Flow Builder and add these command keywords as hot keywords or conditions (e.g., contains “expo” or exact match “/expo”).

• When a user types /, the command menu will appear and selecting a command will trigger the linked bot flow.

Commands can be useful to trigger specific Bot flows based on user input.