Create Commands On WhatsApp Or Predefined Menu Or Quick Access Menu

To create predefined menu commands in WhatsApp:

• Go to Channels → WhatsApp → 3 dots → WA Manager to open WhatsApp Manager.

• Navigate to Phone Numbers → Settings → Automations → Commands.

• Click Edit and add your predefined menu commands (keywords with descriptions).

• You can add up to 30 commands which act as shortcuts to trigger specific bots or flows.

• Click Save after adding the commands.

• Go to your Flow Builder and add these commands as hot keywords or conditions (e.g., contains “Expo” or exact match “\Expo”).

• During chat, customers can type / (backslash option) to view the command menu and select any option to trigger the linked flow.