Interactive Utility Template

• Go to Channels → WhatsApp → Template Manager and click Create Template.

• Enter the template name, select the language, and choose Category = Utility.

• Select Template Type = Interactive.

• Add a Header — you can choose Text or Media (image, video, document, or location).

• Add the message body and include variables if needed (e.g., Hi {{name}}, this is a reminder…).

• (Optional) Add a footer.

• Add buttons based on your use case:

  • Call-to-Action

  • Quick Reply

  • WhatsApp Native Form

• Example buttons: Pay Now, Check Balance.

• Use Preview to see how the template will look on mobile.

• Make sure the content follows WhatsApp guidelines, then click Submit Template for approval.