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How To Search Data From Google Sheet And Respond To User In Bot ?

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Google Sheets Integration:

Example:How to Create a Complaint Status Bot with google sheets integration

  1. Start with a Bot Builder: Create a new bot with keyword trigger or any other suitable trigger.

  2. Prompt for Complaint Number: Configure the bot to ask users to enter their complaint number.

  3. Select google sheets from add automation app: Securely authenticate with Google Sheets to access the required spreadsheet.

  4. Configure Sheet and Column Selection: Specify the correct sheet and columns to search for the complaint number.

  5. Store Search Results: Save the search outcomes in bot fields for subsequent steps.

  6. Implement a Router: Set up a router with filters to handle the scenarios of no match or successful match in the Google Sheets.

  7. Handle No Match Found: If no matching row is discovered, prompt the user to re-enter a valid complaint number.

  8. Respond with Complaint Status: If a match is found, the bot should inform the user of their complaint status.

  9. Enhance the Bot: Consider adding more bot fields and customizing the response messages for a better user experience.

Watch the video tutorial for a better understanding:

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