Voice AI Overview In English

• Voice AI is an enterprise-ready platform that lets you build AI voice agents that can listen, understand, and speak to customers in real time.

• A Voice Agent is an AI assistant that talks naturally with users, understands voice input, and replies with human-like speech.

• From the Voice Agent Dashboard, you can view all agents, check widget IDs, AI models used, and track creation or update history.

• To create a new agent, click Create New Agent, add the agent name, and write instructions defining personality, tone, behavior, and role (e.g., support agent or sales assistant).

• Set a welcome message (first sentence spoken during calls).

• Configure silence timeout and off-topic question limit to control call behavior.

• The Voice AI pipeline includes:

  • STT (Speech-to-Text) – converts voice into text

  • LLM – understands intent and generates responses

  • TTS (Text-to-Speech) – converts replies into natural voice

• Choose the AI model, voice type, language, and enable noise cancellation for clearer conversations.

• Customize appearance and branding by adding logo, colors, button text, widget position, and UI style.

• Preview the widget live, then save the agent and copy the widget code to embed on your website.

• Once deployed, the voice agent can handle customer support, lead qualification, booking assistance, product explanations, or AI receptionist tasks — available 24/7.