> For the complete documentation index, see [llms.txt](https://helpdocumentation.gitbook.io/user/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocumentation.gitbook.io/user/reward-points-and-wallet/add-reward-points-manually-via-bots-and-automations.md).

# Add Reward Points Manually / Via Bots and Automations

There are two primary methods to create transactions:

### Method 1: Manually Creating Transactions

1️. Go to **Rewards → Create Transaction**\
2️. Select the **Customer Name** from the dropdown\
3️. Choose the **Transaction Field**\
4️. Select the **Operation** (Add / Subtract / Multiply / Divide)\
5️. Enter the **Transaction Value**\
6️. Add a **Note** (for reference)\
7️. Click **Create**

Transaction is successfully added.

### Method 2: Creating Transactions via Bot

1️. Go to **Bot Builder** and click the **+ icon**\
2️. Select the appropriate **Trigger** and **Channel**\
3️. Set the required **Conditions**\
4️. Add questions to collect user data (Email, Reason, Amount, etc.)\
5️. Save responses in **Custom Fields**\
6️. Add Automation Block → **Reward Points → Search Customer**\
7️. Search customer using **WhatsApp Number**

* Create new **Authentication** if required

8. Add a **Basic Router**

* If customer is new → Create Customer + Transaction
* If existing → Update Transaction Field

9️. In the **Reward Points App**:

* Select Authentication
* Map Customer Details
* Select Transaction Field
* Choose Operation
* Enter Value & Note

10. Click **Run & Save**

Transactions will now be automatically created or updated through the bot.

#### **You can copy the bot template via this link:**                                                                            

/products/bot/flow/3c1241498f849b01794cdcac76fe0e37

Kindly add your dashboard url in front of above link.

{% embed url="<https://youtu.be/Lq5jc5Lfdfs>" %}


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