Send WhatsApp Native Flow & Store Responses in CRM

This guide explains how to send a WhatsApp Mini App (Native Flow) via bot, capture user responses, and store them in CRM with proper data segregation.

Step 1: Create Bot Flow

1. Go to Chatbot → Create Botflow

2. Add trigger (keyword) and select channel

3. Save configuration

Step 2: Send WhatsApp Native Flow

1. Add Ask Question block

2. Select WhatsApp Mini App

3. Enter message (e.g., Please fill the form)

4. Choose Flow (Draft/Published)

5. Select starting screen

6. Save response to a Super Field (e.g., Flow Response)

Step 3: Test Flow

• Save & Enable workflow

• Test via mobile (not supported on WhatsApp Web)

• Check responses in CRM → Live Chat → Super Fields

Step 4: Segregate Data (JSON Extractor)

1. Add Automation → JSON Extractor

2. Paste UID & JSON (Super Field data)

3. Run & Save

4. Map extracted values to individual CRM fields

Final Step

• Save and Enable workflow