> For the complete documentation index, see [llms.txt](https://helpdocumentation.gitbook.io/user/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocumentation.gitbook.io/user/whatsapp-mini-apps/send-whatsapp-native-flow-and-store-responses-in-crm.md).

# Send WhatsApp Native Flow & Store Responses in CRM

This guide explains how to send a **WhatsApp Mini App (Native Flow)** via bot, capture user responses, and store them in CRM with proper data segregation.

#### Step 1: Create Bot Flow

1. Go to **Chatbot → Create Botflow**
2. Add **trigger (keyword)** and select channel
3. Save configuration

#### Step 2: Send WhatsApp Native Flow

1. Add **Ask Question** block
2. Select **WhatsApp Mini App**
3. Enter message (e.g., *Please fill the form*)
4. Choose **Flow (Draft/Published)**
5. Select **starting screen**
6. Save response to a **Super Field** (e.g., *Flow Response*)

#### Step 3: Test Flow

* Save & **Enable workflow**
* Test via **mobile (not supported on WhatsApp Web)**
* Check responses in **CRM → Live Chat → Super Fields**

#### Step 4: Segregate Data (JSON Extractor)

1. Add **Automation → JSON Extractor**
2. Paste **UID & JSON (Super Field data)**
3. Run & Save
4. Map extracted values to **individual CRM fields**

#### Final Step

* Save and **Enable workflow**

{% embed url="<https://www.youtube.com/watch?v=Sx4niI8ZBV0>" %}


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