How to use Toll Free Number in WhatsApp Template Call Now Button ?

Guide to Using Toll-Free Number in WhatsApp Template

  • Toll-free numbers may not work with country codes in WhatsApp templates for some countries due to Meta's mandatory country code addition.​

  • As a workaround, create a short URL using a service like TinyURL that converts a phone link (e.g., tel:18001234567) into a clickable URL.​

  • In the WhatsApp template, set the button type to “Visit Website” and use the short URL in place of a standard phone number.​

  • When users tap the "Call Now" button, the mobile device’s calling app launches and dials the toll-free number directly, bypassing the country code issue.​

  • This method allows toll-free calls from WhatsApp templates, even in countries with dialling restrictions on country code for toll-free numbers.​

PreviousHow to pass custom reference id in the WhatsApp Send Message API Call and get it in Webhooks Data ?NextHow to create templates via AI for WhatsApp ?

Last updated

Was this helpful?