# Account Quality

The quality rating, based on customer feedback over the past seven days, includes reasons like blocking your number or reporting issues.

#### Where to Find: **Phone Numbers Tab** in Meta WhatsApp Manager

*   **Quality Rating Column** shows:

    * **Green:** High quality
    * **Yellow:** Medium quality
    * **Red:** Low quality

    #### Improving Your Rating

    * Hover over the rating for insights into block reasons.
    * Aim to maintain a high-quality rating to unlock more features.
    * Reasons for blocking include: No longer needed, Didn't sign up, Spam, Offensive messages, or No reason.

    #### Notifications

    You will receive updates via email and Meta Business Manager notifications for status changes or messaging limits updates.

    #### Status Changes

    * **Connected:** Normal operation within messaging limits.
    * **Flagged:** Low quality; if not improved in 7 days, messaging limit decreases.
    * **Restricted:** Reach messaging limit; no outgoing messages for 24 hours, but responses to customer-initiated messages are allowed.

    **What to do** when account quality is yellow or red?
*   It is suggested that you don't send any message for 7 days for quality to improve.

