# How To Send Tracking link To Customers In WhatsApp And Collect Feedback For Shopify Orders ?

1. A **custom webhook** is created in Shopify and its URL is copied.
2. In the automation builder, the incoming webhook is captured and the **order status URL** is **extracted** from the received data.
3. A template with a **dynamic URL button** is created in the WhatsApp official API to send tracking URLs to customers.
4. The variable part of the order status URL is extracted using the **split text function.**
5. A CRM **template message** is sent to customers with the tracking URL button.
6. A **time delay** of 10 days is added before sending another CRM template message to **collect feedback** from customers.

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