# How To See Incoming Messages And Reply To User ?

#### <mark style="color:red;background-color:orange;">Managing WhatsApp Messages in Team Inbox</mark>

* **Viewing Messages and Chats**:
  * Default view under the "Mine" tab shows chats assigned to you.
  * To view all contacts, select the "All" tab.
* **Assigning Contacts**:
  * Click a contact to assign it to yourself.
  * Assigned contacts are visible in the "Mine" tab.
* **Replying to Users**:
  * The user's WhatsApp name is displayed by default.
  * Type your message in the reply area and send.
* **Handling Automations**:
  * If a contact is assigned to an agent, automated replies and bot flows are disabled.
* **Mark the chat as done when conversation is completed**:
  * Click the three dots on a chat.
  * Select "Mark as done" to close the chat.
* **Sending Template Messages**:
  * After 24 hours without user interaction, use template messages.
  * Click "template", choose a pre-approved template, fill the required variables, and click "send".
* **After Sending a Template Message**:

  * Mark the  as done to allow bot interactions based on keywords or flows.

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