Enable / Disable Cart Functionality For WhatsApp API Number

You can control whether customers can add products to cart directly inside WhatsApp.

Steps to Enable / Disable Cart

1. Go to Channels → WhatsApp Channel

2. Click your WhatsApp Account (WABA)

3. Open WABA Business Profile

4. Go to Commerce Settings

5. Toggle the Cart Option ON or OFF

When to Enable Cart

• If you want customers to place orders directly from WhatsApp

• For full e-commerce experience

• When accepting in-chat purchases

When to Disable Cart

• If you only want product discovery

• For lead generation only

• If orders are handled via website, CRM, or sales team

Note: Changes may take a few hours to reflect on your WhatsApp number.