Send RCS Bulk Text Broadcast to Multiple Recipients

Importing Contacts

1. Ensure the number column in your CSV has the country code without the plus sign, and no spaces or dashes. Format it as a custom number format.

2. Create custom fields for any additional columns in your CSV file.

3. Map the CSV headers to the appropriate system fields or custom fields during import.

Sending a RCS Bulk Campaign

1. Go to CRM → click on Bulk Campaign 2. Click Create New Campaign 3. Select RCS Campaign 4. Enter your Campaign Name 5. Select the Campaign Type → click Next 6. Select the Audience Type → click Next 7. Choose your RCS Channel 8. Select Message Type: Regular Message 9. Click on Text (other message types will be visible, but select Text) 10. Write your Text Message (e.g. “Hello”) 11. (Optional) Add Variables like Chat Name 12. Note: Buttons cannot be added in text messages 13. Click Next → Save Campaign 14. After saving, click Trigger Campaign to send the message