Send Carousel Message Type in RCS Bulk Campaigns

Importing Contacts

1. Ensure the number column in your CSV has the country code without the plus sign, and no spaces or dashes. Format it as a custom number format.

2. Create custom fields for any additional columns in your CSV file.

3. Map the CSV headers to the appropriate system fields or custom fields during import.

Sending a RCS Bulk Campaign

1. Go to CRM → Bulk Campaign → Click Create New Campaign 2. Select RCS Campaign and enter your Campaign Name 3. Choose Campaign Type → Click Next 4. Select your Audience → Click Next 5. Select RCS Channel → Message Type Regular → Choose Carousel 6. Configure Card 1 Header Type: Image (or Video) Upload Media Add Title & Description Add Quick Reply Button (Payload example: Interested) 7. Add More Cards (Optional) Click Add Card Upload Image/Video Add button (e.g. Call) Enter number with country code (e.g. +91XXXXXXXXXX) 8. Click Next → Save Campaign → Trigger Campaign 🚀