> For the complete documentation index, see [llms.txt](https://helpdocumentation.gitbook.io/user/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocumentation.gitbook.io/user/crm-v2/campaigns/rcs-campaign/create-and-send-interactive-rcs-broadcast-campaigns.md).

# Create and Send Interactive RCS Broadcast Campaigns

#### <mark style="color:red;background-color:orange;">Importing Contacts</mark>

1. Ensure the **number column** in your CSV has the country code **without the plus sign**, and no spaces or dashes. Format it as a custom number format.
2. Create **custom fields** for any additional columns in your CSV file.
3. **Map the CSV headers** to the appropriate system fields or custom fields during import.

#### <mark style="color:red;background-color:orange;">Sending a RCS Bulk Campaign</mark>&#xD;

**1.** Go to **CRM → Create New Campaign** → Select **RCS Campaign**\
**2.** Enter **Campaign Name** → Choose **Immediate / Scheduled** → **Next**\
**3.** Select **Audience (Segment + Conditions)** → **Next**\
**4.** Choose **RCS Channel** → Message Type **Regular** → Format **Interactive**\
**5.** Enter **Text Message** (max **60 characters**)\
**6.** Add **Buttons** (payload text appears to users; multiple allowed)\
**7.** (Optional) Save replies to **Super Fields**\
**8.** Click **Next** → **Save Campaign** → **Trigger Campaign** 🚀

⚠️ Note: Interactive messages support **text + buttons only**

{% embed url="<https://www.youtube.com/watch?v=Bim3TkdhEfc>" %}


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