The Video Message Block inside Send Message allows you to send a video to users directly within the chatbot conversation. Videos are highly engaging and often perform better than plain text when explaining products, demos, or instructions.
How to Use the Video Message Block
Open your Chat Flow in the bot builder.
Set the Trigger or Keyword.
Click Add Node.
Select Send Message → Video Message.
Add Video
Upload the video from your system, or
Drag and drop the video file, or
Paste the video URL directly.
Note: The maximum supported video size is 10 MB.
Add Caption (Optional)
You can add a caption to provide context for the video.
Click Start Upload and then Save Message.
Once the flow is triggered, the video will be automatically sent to the user. This block is useful for sharing product demos, tutorials, or promotional videos.