> For the complete documentation index, see [llms.txt](https://helpdocumentation.gitbook.io/user/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocumentation.gitbook.io/user/bot-builder/whatsapp-chatbot/message-blocks/order-status-message-block.md).

# Order Status Message Block

The **Order Status Message Block** inside **Send Message** allows you to send automated order updates to customers. This helps reduce support queries by instantly informing users about the status of their orders.

It is commonly used in **e-commerce workflows** to send order tracking or status notifications.

#### How to Use the Order Status Message Block

1. Open your **Chat Flow** in the bot builder.
2. Click **Add Node**.
3. Select **Send Message → Order Status Message**.

#### Configure Order Details

4. Enter the **Body Text** for the message (e.g., “Find your order status below”).
5. Add the **Reference ID** of the order.
6. Enter the **Order Status** (for example: *Processing, Shipped, Delivered*).
7. Add the **Order Description**.

These fields can also be **mapped dynamically** if you have created and stored order-related fields earlier.

8. Click **Save Message**.

Once the flow is triggered, the user will automatically receive an order status update in the chat.

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{% embed url="<https://youtu.be/W0tNgQtyuDQ>" %}


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