The Image Message Block inside Send Message allows you to send an image to users along with an optional caption. Using images in chatbot messages helps increase engagement and makes your communication more visually appealing.
How to Use the Image Message Block
Open your Chat Flow in the bot builder.
Add a Send Message block.
Select Image Message.
Add the Image
You can send images in two ways:
Static Image
Upload the image directly from your system, or
Paste the image URL.
Dynamic Image
Select a previously created Image Experience.
Map the required variables if applicable.
Add Caption (Optional)
You can include a caption along with the image to provide additional information or context.
Example:
“New collection has dropped. Check it out!”
Click Save Message.
Once the trigger is activated in the flow, the image message will automatically be sent to the user.