The Document Message Block inside Send Message allows you to automatically send documents such as PDFs, brochures, invoices, or reports to users during a chatbot conversation.
How to Use the Document Message Block
Open your Chat Flow in the bot builder.
Set the Trigger or Keyword.
Click Add Node.
Select Send Message → Document Message.
Add Document
You can add the document in two ways:
Upload the document directly from your system, or
Paste the document URL.
After uploading, you can also provide a file name for the document.
Add Caption (Optional)
You can include a caption to explain the document.
Click Start Upload and then Save Message.
Once the flow is triggered, the document will be automatically sent to the user in the chat.