# Fetch Data from Google Sheets & Create Dynamic Buttons/List

This guide explains how to fetch user data from **Google Sheets** and display it as **dynamic buttons or lists** in a bot flow.

#### Step 1: Create Bot Flow

1. Go to **Chatbot → Create Botflow**
2. Add **trigger (keyword)**
3. Select channel and save

#### Step 2: Capture Phone Number

* Ask user if their **WhatsApp number is the billing number**
  * If **Yes** → Save WhatsApp number
  * If **No** → Ask for billing number and save input

#### Step 3: Fetch Data from Google Sheets

1. Add **Automation → Google Sheets → Lookup Rows**
2. Select authentication and spreadsheet
3. Enter column (e.g., Phone Number column)
4. Set condition (**equals**)
5. Map phone number variable
6. Run once and then **Save**

#### Step 4: Store Retrieved Data

* Save:
  * Number of rows found
  * Full response data
* Use **Bot Fields** for storage

#### Step 5: Apply Conditions

* If **no data found (rows = 0)**
  * Send message: *No complaint found*
  * Redirect user (Go To block)
* If **data found (rows > 0)**
  * Proceed to next step

#### Step 6: Create Dynamic List

1. Add **Interactive Message**
2. Select **Dynamic List**
3. Map:
   * Title → Name
   * Description → Complaint Number
   * Value → Unique field (e.g., Complaint Number)
4. Save user selection

#### Step 7: Show Complaint Status

* Send message with mapped **complaint status**
* Save and **Enable workflow**

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