# Create a Basic AI Chatbot on WhatsApp which replies on our data ### Step 1: Start in the Bot Builder * Access the bot builder and create a new bot.​ ### Step 2: Configure Trigger and Conditions * Set the trigger for the bot (e.g., hot keyword).​ * Define the channel (e.g., WhatsApp) and the necessary conditions for activation.​ ### Step 3: Set Up the User Query Step * Add a step to ask the user, “What is your query?”.​ * The next step should capture the user’s response to pass to the trained AI.​ ### Step 4: Connect to Trained AI * In the builder, create a new AI integration.​ * Go to your AI dashboard, copy the authentication token, and paste it into the bot builder.​ * After adding authentication, select the AI agent you want to use (e.g., Support Agent).​ * Choose all relevant files or leave the selection empty to use all agent files for response generation.​ ### Step 5: Customize System Prompts and Replies * Optionally, add a system prompt for specific fallback replies if the AI cannot answer the user’s query.​ * Your bot flow can also include parameters like contact number, channel name, or user name for personalization.​ ### Step 6: Mapping AI Answers * Map the AI’s answer to a “send message” block.​ * If no answer is available, configure a fallback message or route the conversation to a human agent.​ * Use error handling to define fallback actions if the AI is unavailable.​ ### Step 7: Continue the Conversation * Set up an “AI smart wait” step (e.g., 5 minutes) to wait for additional user replies.​ * If the user responds, pass the new query back to the AI agent; otherwise, end the session politely.​ * Implement exit keywords (e.g., “bye”) to close the conversation with an appropriate message.​ ### Step 8: Test and Refine * Test your bot’s flow and edit steps as needed for smooth conversation and accurate answers.​ This process will result in a WhatsApp-based AI chatbot that can reply intelligently to user questions based on your documents and data, and escalate the conversation to a human if needed.​ ## Bot Flow Template Clone Link ``` /products/bot/flow/fc173d9d770af2f3c754c429c8d894fc ``` {% embed url="" %}